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Browse answers about riding, paying, safety, delivery, and earning with Teriya — or search to jump straight to an article.

11 articles

Getting started

What Teriya is and how to set up your account.

What is Teriya?One app for rides, delivery, food, shopping, market and rentals — with a price you can fix or name yourself.Creating your accountSign up with your phone number in a minute, verify the code, and add the basics to start moving.

Rides

How pricing works and what happens when plans change.

How fares workFixed fares, naming your own price, and cash — how each pricing mode is calculated and what you pay.Cancellation policyWhen a cancellation is free, when a fee applies, and what to do if your driver cancels.

Payments & wallet

Ways to pay, your wallet, and how refunds are handled.

Ways to payPay by mobile money, card, cash or your in-app wallet — and switch between them per trip.Refund policyWhen refunds apply, how they are calculated, and how long money takes to return to you.

Safety

The tools and promises that protect every trip.

Our safety promiseThe commitments and built-in tools — SOS, trip-share, ride-check, masked calls and 24/7 support — on every trip.

Deliveries

Food, grocery, marketplace and parcel delivery, explained.

How delivery worksHow food, grocery, marketplace and parcel orders are placed, tracked and delivered.

For drivers

Onboarding, going online, earnings and payouts.

Becoming a Teriya driverFrom signing up and verifying your documents to adding a vehicle, going online and getting paid.

For merchants

Sign up, get verified, and start taking orders.

Selling on TeriyaRegister your business, get verified, build your catalogue, and start fulfilling orders.

Account & privacy

Managing your profile, data and privacy.

Account & privacy basicsManage your profile, control notifications, and understand how your data is protected.

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