Free cancellation window
You can cancel free of charge shortly after booking, before a driver has travelled a meaningful distance toward you.
The app shows you whether you are still inside the free window before you confirm a cancellation.
When a fee applies
A modest cancellation fee may apply if you cancel after a driver has been on the way for some time, or if you are not at the pickup point after the driver has waited.
The fee compensates the driver for the time and distance already spent, not the full fare.
If your driver cancels
If a driver cancels, you are not charged, and we immediately try to match you with another nearby driver.
Frequent driver cancellations affect a driver's standing on the platform.
No-shows
If you are not reachable and do not arrive at the pickup point after a reasonable wait, the trip may be cancelled as a no-show and a fee may apply.
Keep an eye on the app and your phone after booking so the driver can reach you.
Disputing a cancellation fee
If you believe a cancellation fee was charged unfairly — for example the driver never moved toward you — contact support from the trip in your history.
We review the trip's location and timing data and refund the fee if it was not warranted.